Category: Technology

Wearable Technology – iWatch and Wait

Kelli Richards October 22, 2014

Formally known as “The Apple Watch,” Apple again forces us all to ask one existential question: What is it? Is it a bird? A plane? A watch, computer, bracelet, phone, or tablet? Now, you might be saying: Smart watches aren’t a new idea. But, in the end, Apple really does just do everything better. Jon Ivey, Senior VP of design at Apple declares, in the iWatch film, “It’s driven Apple from the beginning, this compulsion to take incredibly powerful technology and making it accessible, relevant and ultimately, deeplyl personal.”

In the iWatch, it seems like Apple has done just that; bringing recognizable Apple design and technology to a smaller, wearable, more personal scale. Whereas other smart watches look just like that; a smart watch. The “iWatch” is a completely different beast. To begin with, it’s a beautiful watch. It’s a classy analog, stainless steel time piece. It’s also a colorful, dynamic, fit exercise partner. Or, it’s a relaxed fit, leather bound daily personal assistant.

Imagine taking the iPad and shrinking it down. Or perhaps take the iPhone plus, shrink it down; now you have the iPad mini, shrink that down, shrink it down again, and again, and throw it on your wrist. It has your favorite application capabilities, from your music, to messages, to fitness monitor, and email. You know all the ways you can customize your iPad? With Apple smart cases and covers? Well, the iWatch offers over two million combinations of watch display from analog to digital and landscape mode, to varying selections regarding band.

Possibly the coolest feature of the iWatch, however, is its most subtle dynamic: a digital touch function. Basically, you can get a friend’s attention, who also has an iWatch, by just tapping, or writing on your iWatch. They sync and your written message appears on your friends display. Anything from, a quick reminder to pick up milk, to a simple, “Hello,” is easily captured with an easy, fast touch of the wrist. Now that’s cool.

So while Apple has been raving about their new release of the iPhone 6, basically joining Samsung in the phablet craze, (and when it comes to that particular product, they remind us that The Next Big Thing has actually been here for quite some time), I’ll just sit back and wait for the next LITTLE Thing, and it’s release in “early 2015.”

THIS is the ultimate in wearable computing – done in the ultimate best way. Steve Jobs would definitely be proud.

Kelli Richards,
CEO of The All Access Group, LLC.

https://allaccessgroup.com

How Technology Has Made Home Business Easier

Kelli Richards July 28, 2014

Of the 28 million small businesses in the United States, 52 percent of them are home-based. Maintaining and organizing your business from home is easier with the advancements in mobile technology. With the latest apps and services you can organize your business’ finances, organize your team, market your product, and provide your customers with top-notch customer service. These technologies have made it easy for home businesses to streamline processes and produce products that mimic larger organizations.

Managing Finances

Managing your business finances can be challenging, to say the least. While you may want to consider contracting this job out to a savvy accountant, programs and apps can help you manage the task yourself. With a great business data plan from T-Mobile on a tablet like the iPad Air, you can even enter invoices and payment in the field or on the go. Quickbooks: The cloud-based platform from Intuit has been a stalwart in tracking expenses for businesses both large and small. The all-encompassing account software allows you to send invoices to customers and accept payment for any sales as well as track any expenses towards you make for your business. Also, if you have employees, it has a payroll feature to cut checks to your employees. Paypal: Paypal also allows you to receive or send payments through your mobile device. If you are on the go you can make sales on the spot. For an extra $30 a month you can customize the experience for your shoppers and even receive payments via phone, fax, and mail.

Organizing Your Team

If your team works remotely, the latest technology enables you to communicate with your team and track milestones: DropBox: Share files with team members seamlessly and securely through DropBox. Share large files with important data with your team members without the need to physically hand it to them. Skype: The leader in video conferencing software, Skype enables your team to communicate face to face and discuss anything related to the business. Omnifocus: This multi-faceted app allows you to organize your team and yourself, as well. Omnifocus let’s you create tasks for your team to complete and provide them with any material to complete any goals you place for them.

Marketing Your Business

The advent of social media has made marketing easier for all types of businesses, but there are plenty of tools home-based businesses can leverage: Buffer: Buffer allows you to manage all your social media accounts on one platform through your iPad. It enables you to schedule your content to publish when you think the most interaction will occur. TweetDeck: This is a great app for you to directly engage with the followers of your business and track what your customers and potential customers are chatting about. This allows you to engage swiftly and produce content towards your target audience.

Customer Support through Mobile Applications

These mobile technologies have allowed home businesses to provide top-notch customer service to their customers. Zoho CRM: Zoho gives you access to to your customer’s data through its mobile app. It saves and tracks all communication and transactions with the customer so you have all the data in one place wherever you are. Zendesk: Zendesk is used by companies worldwide, large and small, and creates a platform for addressing the issues your customers face.

Until next time,

Kelli Richards CEO of The All Access Group, LLC

PS, The right mentor should also have the right CONNECTIONS to move you forward.

Be sure to ask who they think they can bring to the table around advisorship, possible collaboration and even funding.

A Hard Day’s Night for Digital Legacy – The Lost Beatles Recordings

Kelli Richards July 5, 2014

Great work will never die in today’s ever expanding online digital world. According to the IDC “The digital universe is growing 40% a year into the next decade. By 2020 it will contain nearly as many digital hits as there are stars in the universe.” In fact, according to Science Daily, 90% of all the world’s data has been written in the past 2 years. Wow. That is an incredibly daunting idea. Literally 90% of the information that is readily accessible to the world today was not available only 2 years ago.

While imagining the sheer magnitude of all this data is overwhelming, studying this information on a more local, individual level is far easier to wrap your head around.

Let’s take a look at the Beatles first Big Screen appearance in the film, A Hard Day’s Night, for example. In examining the 50th anniversary restoration process for the film, technicians needed to compensate for the original recordings (which had been lost) of what is now widely considered the most inspirational musical group ever. Imagine that, the original recordings were lost.

An incredibly foreign idea today in a day and age that with one quick internet search can find you thousands of Kids Pop covers of every song ever done. So how were these recordings lost in history? Well, despite Beatlemania, apparently some doubt still existed as to whether or not The Beatles would make a serious lasting impact; and who wants to track down and organize a possible “one hit wonders” second and third album? I’m 1960, the answer was no one; apparently not even for the Beatles. Today, this is routinely done for even small artists. It may have been a Hard Day’s Night to make a lasting footprint back then, but now, there’s almost no one left without an online footprint. The solid win for all of us is that great work never dies in today’s online digital world, and as a result, we are all, always building a digital legacy for lifetimes to come.

Let’s look at the Lennon legacy. Everyone is probably aware of John’s journey from Liverpool, his work with the Beatles, his marriage with Yoko Ono and his untimely death. But what about his children? Julian, John’s eldest son, has expanded his own musical career, fighting through adversity often faced by platinum artists children, attempting to get out of the shadow of their musical parents. (Luckily for humanity, in addition to his music, Julian has made great strides in his White Feather Foundation, raising funds for a more sustainable future for the planet.) And Sean, John’s youngest son is touring with bands like the Flaming Lips and Tame Impala while releasing his own albums and unique sound.

Our digital footprints go beyond music, of course, Paul McCartney’s daughter Stella need only be Googled to find pages and pages of images of her enormous impact on fashion. And of course, the remaining Beatles themselves continue to make great music and build their legacy, both online and off.

So while the early pieces of Beatles history have been lost, their legacy will not be forgotten and in fact, continues to grow and grow. Living on in their new accomplishments, their children, their fans, and in an online database for everyone to access, so no one will forget.

Until next time,

Kelli Richards, President, CEO of the All Access Group, LLC

PS: Subscribe to my FREE All Access Group Newsletter https://bit.ly/AAGNewletter

PSS: Listen to an entire library of intimate discussions with industry visionarieshttps://bit.ly/AllAccessPodcastSeries (Priceless)

Dear HBO, Please Keep ‘Silicon Valley’ Real!!!

Kelli Richards May 19, 2014

Startup life is a hot topic in Hollywood right now. From Joshua Michael Stern’s “Jobs” to the Amazon original series “Betas” there’s an undeniable appeal to life in Silicon Valley for those both inside and outside the startup bubble.

Of course, Hollywood is famous for exaggerating or overlooking important aspects of reality for entertainment purposes, but so far, HBO’s “Silicon Valley” looks promising. Despite the dramatic plotline and startup stereotypes, the show provides a mostly accurate portrayal of entrepreneurial life and may even help demystify some aspects of startup culture.

Can ‘Silicon Valley’ Avoid Hollywood Startup Myths?

“Silicon Valley” follows the lives of near-genius, socially awkward computer programmer Richard Hendrix (played by Thomas Middleditch) and his friends as he attempts to launch his company in the star-studded world of Silicon Valley.

The show was inspired by the real-life experiences of director Mike Judge, who was a Silicon Valley engineer in the ’80s. Living up to his “Office Space” brilliance, Judge carries the mindset of the tech community to the small screen and introduces a number of well-cast (if stereotypical) characters we can all relate to: that bright but socially awkward programmer and the naïve entrepreneur with a lot to learn.

“Silicon Valley” seems like a winner so far, but the question is whether it can avoid falling prey to a lot of the common myths Hollywood likes to perpetuate about startup life.

Myth 1: A good idea automatically equals success.

When all you read about are the multibillion-dollar success stories, it’s easy to think that success is a sure thing if you have a good idea — or that good ideas are immediately rewarded with plentiful funding.

In reality, it’s not that simple. The venture capital world is complicated, and there’s a lot of competition to secure funding of any kind. A good idea needs a good plan, a good team, and a lot of luck. And even with all those things, failure is all too common.

Myth 2: Genius and social skills are mutually exclusive.

In shows like “The Big Bang Theory” bright, technology-obsessed characters are often stereotyped as socially awkward geeks. Or, as we saw in “The Social Network,” brilliance in Hollywood often translates to arrogance, self-importance, or standoffishness on-screen.

While there are plenty of antisocial geniuses, tech shows distort reality. Succeeding in Silicon Valley is not for wallflowers. By and large, entrepreneurs must be bright, motivated, and willing to listen and learn, as well as equipped with good social skills.

Myth 3: It’s easy to put together the perfect team.

Television shows often give the impression that it’s easy to pull together a highly skilled, highly compatible team right off the bat. But in the real world, there’s no casting call for the right skills and the right temperament. The perfect team isn’t just sitting around waiting for your breakthrough. The right people can be challenging to find and motivate to join the team. Your team’s chemistry relies on a combination of referrals, trial and error, and luck.

Shortly into its debut, “Silicon Valley” has done a good job of presenting a microcosm of the real Silicon Valley, especially for first-timers. And it’s popular for a reason: To those outside the startup bubble, it’s a fascinating world with a mysterious way of doing business. Anyone who has spent time in the tech industry will see where Judge gets it right, and anyone who hasn’t will find themselves more informed about the realities of Silicon Valley.

But the truth is that startup life is not particularly glamorous or mysterious. It’s not about fancy campuses or billion-dollar algorithms — it’s about bright, motivated people who work very hard every day to make an impact on the world.

Until next time,

Kelli Richards
CEO of The All Access Group, LLC

PS, The right mentor should also have the right CONNECTIONS to move you forward. Be sure to ask who they think they can bring to the table around advisorship, possible collaboration and even funding.

Originally posted: https://www.forbes.com/sites/85broads/2014/05/06/dear-hbo-please-keep-silicon-valley-real/

3 SEEMINGLY OBVIOUS TECH MERGERS WE’RE STILL WAITING FOR

Kelli Richards May 12, 2014

THESE TOP COMPANIES DO BIG THINGS SEPARATELY; IMAGINE WHAT THEY COULD ACCOMPLISH TOGETHER.

One of the best parts of working in the tech industry is having a ringside seat to watch heavyweights like Google and Apple duke it out for market share and to be the first to develop the next big thing.

When tech titans acquire smaller, hotter companies or struggling enterprises that have been around the block, the result is often an exciting jolt of innovation and a threat of a bold industry upset.

When Google acquired Nest Lab this year for example, it was great for business and the consumer. Google had a vision for Nest as a game changer in the smart home category, and Nest enjoyed a long list of benefits. Google accelerated Nest’s strategic initiative, took it off the market to prevent its competitors from acquiring it, and boosted its own brand appeal. Nest was young, sexy, and desirable–an image that Apple has dominated for years.

Likewise, Facebook acquired Instagram in April 2012, when it was extremely small, for $1 billion–inheriting a rock-solid user base and carving out a larger chunk of the social sphere.

Successful mergers drive the tech industry forward and make new devices and services accessible to the average person. In the case of Nest, it made the young company able to reach more consumers with its clean tech initiative, and Instagram’ following quadrupled to more than 150 millions monthly active users after its acquisition.

There are several tech giants that have been dancing around some promising acquisitions for a while now, and I think I speak for everyone when I say they just need to do it already!

1. APPLE ACQUIRING DISNEY OR NETFLIX

Everyone knows that Apple has a huge war chest to buy relevant companies, and of course they’ve employed it several times over the years.

While Apple devotees around the world were disappointed to learn an Apple-Tesla merger was not in the cards for Elon Musk (at the moment, anyway), a more likely scenario is that Apple will try to acquire a major content company like Netflix or Disney in the near future.

Of course, Disney would be a big catch for Apple. The brands both embrace creativity, innovation, and delivering an amazing customer experience. In a merger, Apple would be able to ship the long-awaited Apple TV with access to ESPN, Pixar movies, and other Disney content. Consumers would have access to a much broader content library largely on-demand in the cloud, and Bob Iger and Tim Cook would be a dynamic duo that could boost shareholder confidence and inject innovation into both brands.

Netflix boasts a similar advantage of on-demand streaming and high-quality original content. An acquisition would reinforce Apple’s commitment to a seamless customer experience by offering a completely integrated content ecosystem. Owning a major content company would give Apple greater leverage when negotiating other forms of movie, TV, and sports content and make it virtually unstoppable in the media space (beyond its existing bench strength).

2. AMAZON ACQUIRING RADIO SHACK OR BEST BUY

Amazon has long expressed a desire to have a retail footprint, and Radio Shack and Best Buy both need a savior.

Brick-and-mortar electronics stores can’t match Amazon prices, but people still want to go into a store to play with the products or speak with a knowledgeable representative. Most people will go to Best Buy to kick the tires, then turn around and buy a product for less on Amazon.

It makes perfect sense that Amazon would want to offer the best of both worlds. Jeff Bezos has expressed the idea that he would be interested in physical retail locations, but only if Amazon had a “truly differentiated idea.”

What better way to accomplish that goal than to acquire a chain of established stores and existing real estate in local neighborhoods?

3. SAMSUNG OR GOOGLE ACQUIRING FITBIT

These companies are focused on innovation, delivering seamless data integration across all their devices, and creating functional, stylish products that consumers rely on daily.

The race for the ultimate wearable is on, and both Google and Samsung have thrown their hats into the smart watch solutions ring.

Samsung released its Gear Fit fitness tracker in April. The verdict is still out about Gear Fit’s performance, but if it’s not a blockbuster success, Samsung may want to consider buying Fitbit to knock out its chief competitor. Samsung would also gain Fitbit’s audience, technology, and great customer experience.

Google hasn’t come out with a smart watch yet, though the Google Gem is rumored to be almost ready for market. The Gem is reportedly clunky, so it may fail to take off simply because it’s too large and unwieldy. The ability to offer consumers the sleeker Fitbit may appeal to Google, especially because it would take the company off the market for Apple or Samsung.

Industry behemoths will only make a move to acquire another company when they see the potential for huge returns (or a threat from a partnership with their competitors).

These players are primed to disrupt the industry together, and these acquisitions would also bring exciting changes for the consumer. These companies already provide a great customer experience individually–just imagine what they could do together.

Until next time,

Kelli Richards, CEO of The All Access Group.

PS, The right mentor will also have the right CONNECTIONS to move any effort forward. Be sure to ask who they think they can bring to the table around advisorship, possible collaboration and even funding.

Originally posted: https://www.fastcompany.com/3029955/3-seemingly-obvious-tech-mergers-were-still-waiting-for

4 Steps to Ace an Early-Adopter Culture

Kelli Richards March 24, 2014

In this era of rapid innovation, a new technological breakthrough can shake an entire industry in an afternoon, and consumers are hungry for the most advanced gadgets available. Businesses are constantly expected to be at the forefront of emerging technology.

When Corning’s “A Day Made of Glass” video series went viral in 2011, the company leaped in the spotlight. In the process, consumers and businesses alike found themselves considering the company’s role as an innovator in specialty-glass technology for a wide range of uses.

For consumers, the roles of early adopter and a thought leader often become intertwined. Customers tend to gravitate toward companies that can speak credibly about new technologies and apply them to product development and business processes.

Being at the forefront of emerging trends will make your business more sought after by the media as an authority within your industry sector and your staff will be viewed as capable of speaking with intelligence about the latest developments’ impact on your niche or sector.

But being an early adopter doesn’t come naturally to every business — nor can it be achieved overnight. Creating a culture of early adoption and keeping your business ahead of the curve requires a change in mindset at the leadership level. To grow a thriving business on the bleeding edge, savvy leaders would be wise to take some of the following steps:

1. Make the latest tools available to employees. Having the latest gadgets available for staffers to play with encourages a culture of innovation, experimentation and evangelism. It gets employees thinking about how new technology can be used and it encourages a cross-pollination of ideas. For example, when Google Glass was released, forward-thinking businesses made the product available for their employees to try and discuss.

2. Encourage team members to engage with new technologies. For its own part, Google requires its employees to take days off to simply experiment with the latest technologies and test ideas. Ensure that your employees engage with the latest from Silicon Valley by asking them to take an hour from their workday to acclimate themselves with a gadget or tool. Or have an employee do a presentation summarizing the applications of a new device so your team can focus on its possible impact on your industry.

3. Create incentives and reward innovators. Give your employees a reason to keep up with tech news and drive innovation by rewarding those who do so. Grant the employee who discovered and implemented a new task-management platform a paid day off. Reward the staffer who forwarded the latest news to the rest of your team with a free lunch.

4. Lead with an early-adopter spirit. Cultivate a company mindset of curiosity by being a leader who embraces change and risk in the name of progress and cutting-edge disruption. Starbucks CEO Howard Schultz revealed his hunger for innovation when he invested $25 million in Square — a startup few knew about at the time. What seemed like a risky and questionable move to some ultimately paid off. Through collaboration with Square, Starbucks now accepts mobile payments globally, paving the way for other companies hopting to implement mobile-payment systems in their operations.

The pace of technological change is faster than ever before and businesses that wait too long to embrace innovation can easily be deemed irrelevant by consumers. Instead, infuse the early-adopter mindset throughout your company’s culture — and you may well end up being celebrated as a forward-thinking visionary within your industry.

Until next time,

Kelli Richards, President, CEO of the All Access Group, LLC

PS: Subscribe to my FREE All Access Group Newsletter https://bit.ly/AAGNewletter

4 Tech Dinosaurs That Will Finally Die in 2015

Kelli Richards March 17, 2014

In recent years, technology has changed the way we view work, entertainment, media, and even our workout habits. While most people are focused on what’s next for wearables, cloud computing, and syncing gadgets, few have taken the time to consider the tech we’re going to be sending into retirement in the coming years.

Here are the tech trends that are coming to an end in 2015.

1. The Revolution Will Not Be Televised

With cable-cutters everywhere, cable and satellite providers across the country are scrambling to lock consumers into their tiered contracts. Millennials, however, aren’t as attached to their TV sets as older generations. Netflix, Hulu, Apple, and Amazon already provide great streaming options, while cable favorites like HBO and ESPN are moving to mobile devices.

By 2015, content providers will have much more control than cable companies. Cable companies won’t go down without a fight, though — the majority of them also provide digital cable, DVR, and Internet services. However, with lightning-fast Google Fiber expanding into more major cities, it’s only a matter of time before these services will need an upgrade, too.

2. Home Entertainment Is Entering a New Dimension

Your television set won’t end up a nostalgic antique like your grandfather’s eight-track cassette player, but the TV industry is upping the ante in the age of high definition.

While Nintendo focuses on integrating its content into mobile platforms, Sony and Microsoft are pushing forward with ways of integrating their gaming consoles into your entire home, allowing for interactive entertainment options we’ve never seen before.
Glasses-free 3D and curved screens are changing the way studios create and release both theatrical and home content.
Set-top boxes and streaming options by Apple, Google, and Roku even further blur the line between our TVs and computers. By 2015, there will be little (if any) difference between your television set, mobile phone, and computer as cloud computing creates a seamless web experience.

3. Call Somebody Who Cares

Millennials have come of age with cell phones. Gone are the days when you couldn’t get reception unless you were directly underneath a cell tower. These days, landlines are used strictly for emergencies such as Hurricane Sandy, and most are Internet-based VoIP services.

The days of Ma Bell and her Baby Bells are a distant memory, as those former communications giants struggle to maintain the outdated infrastructure of their phone lines. Cell phones are as likely to drop a call as a landline, and less than 10 percent of households in the country have only a landline phone. As current generations age, landline telephones will disappear altogether.

4. Goodbye, Gutenberg

When Johannes Gutenberg invented the printing press, the machine made it possible to put magazines on every shelf, books on every desk, newspapers on every porch, and Bibles in every hotel nightstand.

We all know the newspaper and magazine industries are struggling, but 2014 looks to be the year when we drive the final nail in the coffin and bury these struggling industries for good. After J.K. Rowling authorized the release of the Harry Potter series on Amazon’s Kindle, the publishing industry essentially crumbled. Major magazines and newspapers started shutting down, and the only holdouts seemed to be textbook publishers.

Apple took this market by convincing McGraw-Hill, Pearson Education, and Houghton Mifflin Harcourt to create iBook textbooks to integrate the iPad into schools, while Dynamic Books allows instructors to create customized textbook content for their SMART Boards.

It’s not just books, either. The whole world has gone paperless. Your tablet and smartphone allow you to travel without a boarding pass, publish your own e-books, attend concerts without a ticket, and even pay without cash, a credit card, or coupons. Gutenberg must be rolling over in his grave.

Much like video killed the radio star, the Internet is demolishing them both. Every innovation we come up with disrupts another. Nobody knows where we’ll be in 2015, but I’m sure we’ll have our smartphones in hand, ready to check in on Foursquare to prove it.

A highly sought-after consultant, mentor, speaker, producer, coach, and author, Kelli Richards is the CEO of The All Access Group. She and her team facilitate strategic business opportunities in digital distribution between technology companies, established artists and celebrities, film studios, record labels, and consumer brand companies in order to foster new revenue streams and deliver compelling consumer experiences. Kelli is also the author of the bestselling e-book, “The Magic & Moxie of Apple — An Insider’s View.”

Until next time,

Kelli Richards, President, CEO of the All Access Group, LLC

PS: Subscribe to my FREE All Access Group Newsletter https://bit.ly/AAGNewletter

How to Vet a Crowded Industry for Hidden Innovation Opportunities

Kelli Richards March 10, 2014

Few people look at a thermostat and think, “Now there’s an exciting business opportunity!”

As a device, it’s a boring commodity — a relic of a stagnant, saturated market. So why did the co-founders of Nest decide to build a multimillion-dollar company around the reinvention of the thermostat?

Where others saw an industry that offered no room for new ideas, Tony Fadell and Matt Rogers saw potential. Most of the 10 million thermostats sold every year throughout the U.S. were clunky, inefficient, and impossible to program, but a simple, Wi-Fi-enabled device that could be programmed via a smartphone — that could be a game changer. Fadell and Rogers saw this opportunity, left their jobs at Apple, and got to work.

Within just three years of unveiling the Nest Learning Thermostat, the company has reduced energy usage across the U.S. and Canada by at least 225 million kilowatt-hours. They’ve saved consumers more than $29 million in heating and cooling bills. And earlier this year, Google bought Nest for $3.2 billion in cash.

What gave Fadell and Rogers the confidence to dive into an overcrowded market? They saw room for innovation. Here’s how you can see through the crowd to the opportunity.

How to Vet a Crowded Industry

When a market has a reputation of being fully saturated or crowded, many potential entrants will steer clear without a second thought. But popular perception isn’t always reality. Though it may not be immediately obvious, there’s often room for innovation and more than one player in the most stagnant of industries.

If you’ve got an idea that you think could disrupt a crowded market, it’s critical that you vet the industry before launching.

Do your homework. Who are the key players in the industry? What are their strengths and weaknesses? A comprehensive understanding of the competitive landscape is vital for determining your strategy.

Clarify your value-add. What makes your idea different? Are you cheaper, faster, better, or more innovative than everyone else? You can’t survive in a saturated industry without clearly being different and better.

Know your customer.Are consumers satisfied with the current market? If your product or idea can effectively address unmet needs and pain points, you’ll be able to capture significant market share.

Position yourself as a trailblazer. People aren’t expecting innovation in a stagnant market. Find the gap by researching industry trends, then stake a bold claim as the “next big thing.”

Prepare for scale.When you unveil a great idea on a commodity market, you have to be ready to handle a sudden wave of demand. Had Nest not been able to keep up with the brisk pace of adoption, the company would have tanked. They were prepared, though, and rode the wave all the way to a multibillion-dollar acquisition in a relatively short period of time based on mass adoption by consumers.

Surviving the Changes in Your Industry

Once you’ve made the leap into the market, you need to be proactive to survive your industry’s lifecycle changes. Achieve the following, and you’ll not only keep your head above water — you’ll thrive.

Stay up to speed on the latest trends and technologies. That way, you can remain nimble and capable of edging out competitors.
Get the word out. Make sure customers know about you — and know that your solution is superior.
Make sure you offer the best possible customer experience. You’ll garner loyalty and brand equity, and you’ll reduce the churn factor.
Optimize key elements: pricing, service, process, and customer satisfaction. Piece these components together in a way that tells a compelling brand story to attract your target audience.
Always strive to stand out from the crowd through your marketing, products, and customer experience. When you delight your customers, they’ll become brand advocates and stay with you in the long run.

A Matter of Perception

When an industry undergoes a fundamental transformation, many people wrongly assume it’s vanishing forever.

Consider the entertainment industry, for example. Just 15 years ago, film studios, record labels, and media distributors believed that file-sharing technology would ruin their entire livelihood. Those who were stuck in their ways wanted to put an end to the technology.

Savvy, forward-thinking tech entrepreneurs, on the other hand, saw an opportunity to pioneer change. While everyone else was lamenting the death of entertainment, they harnessed the disruptive power of technology to meet market needs.

Now, decision makers in the industry are embracing next-generation distribution technology because it enables them to reach global audiences and create new revenue streams.

It takes a keen eye and a great idea to capitalize on lifecycle changes in a crowded market. The risks, however, are often a matter of perception. By seeing potential where others don’t, you can access a world of opportunity and profits.

Until next time,

Kelli Richards, President, CEO of the All Access Group, LLC

PS: Subscribe to my FREE All Access Group Newsletter https://bit.ly/AAGNewletter

Step Away from the Smartphone

Kelli Richards February 10, 2014

Of the 93% of Americans that use cell phones or wireless devices, one-third of them are using “smartphones,” with which you can browse the Web and check e-mail. In other words, most of us are spending our days walking around with our eyes glued to our phone screens, as chillingly demonstrated in this telling YouTube short.

Some experts say it’s time to take a step back and reassess. They worry that kids won’t know what it’s like to have a conversation or actually look someone in the eyes when they tell a story.

In her powerful TED talk, Sherry Turkle claims that the little devices in our pockets are so psychologically powerful that they not only change what we do – they’re also changing who we are in our minds and our hearts, by allowing us three gratifying fantasies: that we can put our attention wherever we want it to be; that we will always be heard; and that we will never have to be alone.

But that’s just what they are – fantasies. And while we’re indulging in them, we’re tuning out the people who are physically present in the room with us. Some of the familiar things we now do with our devices – taking calls while out to dinner, checking Facebook during board meetings, texting while on a date – are things that only a few years ago we would have found odd or disturbing. Now it’s simply how we do things. Instead of never being alone, it seems we are getting accustomed to “a new way of being alone, together.”

“Parents text and do email at breakfast and at dinner. Their children complain about not having their parents’ full attention, but then these same children deny each other their full attention. We even text at funerals. I study this. We remove ourselves from our grief, or from our reverie, and we go into our smartphones.” If it’s true that attention is the rarest and purest form of generosity, then one could argue that smartphones are making us less generous human beings, unable to give each other the attention we crave.

Real conversations are unpredictable – and un-erase-able – and real relationships are engrossing and messy, but technology renders both neat and clean – keeping others at just the right distance: not too close to see the real you, and not too far that they can’t “hear” what you’re saying.

But having real conversations with each other is how we learn to have conversations with ourselves. Hiding from real, unscripted, unpredictable conversations with each other can compromise our capacity for self-reflection. And as smartphones burrow ever deeper into our lives, and Google Glass threatens to erode our personal space even further, finding ways to unplug is becoming more appealing – perhaps even more vital – than ever.

If you or someone you love is struggling with smart phone addiction, download Fast Company’s printable guide to unplugging and check out their collection of thought-provoking articles on the subject here.

Until next time,

Kelli Richards, President, CEO of the All Access Group, LLC

PS: Subscribe to my FREE All Access Group Newsletter https://bit.ly/AAGNewletter

PSS: Listen to an entire library of intimate discussions with industry visionaries https://bit.ly/AllAccessPodcastSeries (Priceless)

iPhone: Hover Technology Coming Soon?

Kelli Richards January 20, 2014

While the idea of the phone reading my eyes is cooler than my fingers, I found this technology to be far more practical. Imagine having dirty or wet hands, not wanting to touch your phone, but still needing to use it- you can. It takes new phone anxiety and consequent over protection to a whole new level. But beyond aiding neat freaks in protecting their phones, this technology has immense potential, and really left me wishing that my phone could do the same cool new tricks. Well iPhone users, the wait for such technology may not be too long as Apple has recently obtained patents for such hover technology, but also includes technology meant to better analyze accuracy and better understand unwanted touching of buttons or typing.

Eye recognition software and finger hovering technology: would taking your eye away from the screen result in the pausing of the video? Would you be able to scroll through documents with your eyes instead of your fingers? The finger hovering software will allow you to click and scroll without touching the screen, rather just by hovering your finger above the glass.

The new Apple technology also involves software for analyzing users’ heart rates. And in a day and age with countless advancements in health and fitness applications, this could result in amazing innovation. Analyzing heart rates can take workout apps like Nike+ to a whole new level, and can also greatly influence health applications to better aid physicians in treating patients from a distance. Patients with high blood pressure can check their heart rate from the comfort of their phone, and relay such results to their physician. And with the FDA’s recent installment of laws regulating healthcare applications, the future reliability of such technology will be trustable. Such regulation will extend to applications focused on the tracking of medications, health records, dieting and exercise.

And if dirtying your screen causes you too much stress wait it out, the App Store may soon have an app for that.

Jesse Hoppenfeld, Blogger for the All Access Group

Until next time,

Kelli Richards, President, CEO of the All Access Group, LLC

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Category: Technology

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